Refund policy

Return & Refund Policy – The Game of Tresses

At The Game of Tresses, we take pride in providing high-quality hair products. Due to the nature of our products, all sales are considered final unless otherwise stated below.

No Returns or Exchanges
For hygiene and safety reasons, we do not accept returns or exchanges on any hair products once they have been shipped.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery at [your email] with:

• Your order number

• Clear photos of the item and packaging

If approved, we will offer a replacement or refund at our discretion.

Refund Eligibility
Refunds (if approved) are only issued for:

• Items that arrive damaged

• Items that are incorrect

We do not offer refunds for:

• Buyer’s remorse

• Incorrect selections made at checkout

• Failure to read product descriptions

Chargebacks & Disputes
By completing a purchase, you agree to contact us first to resolve any issues before filing a chargeback. Unauthorized chargebacks may be disputed with proof of delivery and order confirmation.

Processing Time
If a refund is approved, please allow 5–10 business days for it to be processed back to your original payment method.

Contact Information
For any questions, contact us at: [your email]

By purchasing from The Game of Tresses, you agree to this policy.